How to Write Better Requirements with Claude (Stop Letting AI Assume)

Product Overview

Product Name: CoWorkPress Type: WordPress Theme Target Market: Coworking space owners and operators Purpose: Enable coworking space owners to create professional websites to promote their spaces, showcase amenities, display pricing, and manage bookings.

Problem Statement

Coworking space owners need an affordable, easy-to-use solution to:

• Establish an online presence without hiring developers
• Showcase their space professionally to attract members
• Display pricing and membership options clearly
• Allow potential members to book tours or reserve spaces
• Build community and promote events

Target Users

Primary Users (Site Owners)

• Small coworking space owners - Single location, 10-50 desks
• Boutique coworking operators - 1-3 locations, design-focused spaces
• Community space managers - Non-profit or community-driven spaces

Secondary Users (Site Visitors)

• Freelancers looking for workspace
• Remote workers needing occasional office space
• Startups seeking affordable office solutions
• Corporate teams needing satellite office space

Core Features

1. Homepage Builder

• Hero Section - Full-width image/video with headline and CTA
• Space Highlights - Showcase different workspace types
• Amenities Grid - Visual display of available amenities
• Testimonials - Member reviews and success stories
• Pricing Preview - Quick view of membership options
• Location Map - Interactive map integration
• CTA Sections - Book a tour, Get started buttons

2. Space/Room Showcase

• Gallery System - Photo galleries with lightbox
• Virtual Tour Integration - Support for 360° tours (Matterport, etc.)
• Space Types Display
  • Hot desks
  • Dedicated desks
  • Private offices
  • Meeting rooms
  • Event spaces
• Capacity & Availability Indicators
• Filtering/Sorting Options

3. Pricing & Membership Plans

• Pricing Table Templates
  • Monthly memberships
  • Day passes
  • Hourly rates
  • Meeting room rates
• Plan Comparison Feature
• Custom Pricing Tiers
• Add-on Services Display
• Currency & Tax Settings

4. Booking & Contact System

• Tour Booking Form - Schedule space visits
• Contact Forms - General inquiries
• Meeting Room Booking (Basic)
  • Calendar view
  • Time slot selection
  • Integration hooks for booking plugins
• Lead Capture Forms
• Email Notifications

5. Amenities Showcase

• Icon-based Amenities Grid
• Pre-built Amenity Icons
  • WiFi, Printing, Coffee, Kitchen
  • Phone booths, Lockers, Parking
  • Mail handling, Reception
  • 24/7 access, Security
• Custom Amenity Support

6. Location & Multi-Location Support

• Single Location
  • Address display
  • Google Maps integration
  • Directions/transit info
  • Operating hours
• Multi-Location (Future/Premium)
  • Location selector
  • Location-specific pages
  • Location comparison

7. Community & Events

• Events Calendar
  • Upcoming events display
  • Event registration
  • Integration with event plugins
• Member Directory (Optional)
• Blog/News Section
• Community Perks Display

8. Trust & Social Proof

• Testimonial Sections
• Client/Company Logos
• Press Mentions
• Statistics Counter (Members served, sqft, etc.)
• Certifications/Awards Display

Technical Requirements

WordPress Compatibility

• Minimum WordPress Version: 6.0+
• PHP Version: 8.0+
• Full Site Editing (FSE) Support - Block-based theme
• Gutenberg Compatible - Custom blocks for coworking features

Performance

• PageSpeed Score: 90+ on mobile
• Lightweight - < 100KB CSS, < 50KB JS (minified)
• Lazy Loading - Images and videos
• Optimized Assets - WebP support, responsive images

Responsive Design

• Mobile-First Approach
• Breakpoints:
  • Mobile: < 768px
  • Tablet: 768px - 1024px
  • Desktop: > 1024px
• Touch-Friendly - Navigation, galleries, forms

Accessibility

• WCAG 2.1 AA Compliance
• Keyboard Navigation
• Screen Reader Support
• Sufficient Color Contrast
• Alt Text Support

SEO

• Schema.org Markup - LocalBusiness, Place
• Clean HTML Structure
• Optimized Heading Hierarchy
• Fast Loading Times
• Social Meta Tags (Open Graph, Twitter Cards)

Design System

Visual Style

• Modern & Professional - Clean, minimal aesthetic
• Flexible Color System - Primary, secondary, accent colors
• Typography
  • Google Fonts integration
  • System font fallbacks
  • Readable body text (16px+)

Pre-built Templates

1. Homepage Variations (3-5 layouts)
2. About Page
3. Spaces/Rooms Page
4. Pricing Page
5. Contact Page
6. Single Space/Room Template
7. Events Page
8. Blog Templates

Customization Options

• Global Colors - Via WordPress Customizer/FSE
• Typography Settings
• Header Layouts (2-3 options)
• Footer Layouts (2-3 options)
• Button Styles
• Section Spacing Controls

Plugin Integrations

Required/Bundled

• None (theme should work standalone)

Recommended Integrations

• Forms: WPForms, Contact Form 7, Gravity Forms
• Booking: Amelia, BookingPress, Simply Schedule Appointments
• Maps: Google Maps, Mapbox
• SEO: Yoast SEO, Rank Math
• Analytics: Google Analytics, Plausible
• Page Builders: Elementor, Beaver Builder (optional compatibility)

Future/Premium Integrations

• Stripe/WooCommerce for payments
• CRM integrations (HubSpot, etc.)
• Coworking management software APIs (Nexudus, Cobot, OfficeRnD)

Content Requirements

Demo Content

• Sample homepage with realistic coworking imagery
• Sample spaces with descriptions
• Placeholder testimonials
• Sample pricing plans
• Demo blog posts

Documentation

• Quick Start Guide
• Theme Options Documentation
• Block Usage Guide
• Customization Tutorials
• FAQ Section

Success Metrics

For Theme (Business)

• Downloads/Sales numbers
• User reviews and ratings
• Support ticket volume
• Renewal/upgrade rate

For End Users (Coworking Owners)

• Time to launch (< 1 day for basic site)
• Lead generation improvement
• Tour booking conversion
• Member acquisition cost reduction

Phases & Roadmap

Phase 1 - MVP (v1.0)

• [ ] Core theme structure (FSE-based)
• [ ] Homepage template with essential sections
• [ ] Spaces showcase (custom post type)
• [ ] Basic pricing table block
• [ ] Amenities block
• [ ] Contact/Tour booking form integration
• [ ] Responsive design
• [ ] Basic customization options

Phase 2 - Enhanced (v1.5)

• [ ] Additional homepage layouts
• [ ] Events integration
• [ ] Testimonials management
• [ ] Gallery enhancements
• [ ] Multi-location basic support
• [ ] Performance optimizations

Phase 3 - Premium Features (v2.0)

• [ ] Advanced booking system
• [ ] Member portal template
• [ ] Coworking software integrations
• [ ] Advanced analytics dashboard
• [ ] White-label options

Competitive Analysis

Existing Solutions

Differentiation

• WordPress-native - No complex setup
• FSE/Block-based - Modern, future-proof
• Coworking-specific - Purpose-built features
• Lightweight - Fast performance
• Affordable - Accessible for small operators

Open Questions

1. Pricing Model - One-time purchase vs. subscription?
2. Free vs. Premium - Freemium model with premium add-ons?
3. Booking Depth - Build custom booking or rely on plugin integrations?
4. Multi-location - Core feature or premium add-on?
5. Community Features - Include member directory/forum?
6. E-commerce - Direct payment processing for memberships?

Notes & Ideas

• Consider integration with popular coworking management platforms
• Virtual tour integration could be a key differentiator
• Mobile app companion for members (future consideration)
• Community marketplace for member services
• Analytics for space utilization (premium feature)

Document Information

1. Executive Summary

CoworkPress is a WordPress theme designed for coworking space owners to promote and manage their coworking business. The theme enables owners to showcase their spaces, manage memberships, handle bookings, and build community—all through a highly customizable, professional website.

1.1 Business Objectives

• Enable coworking space owners to establish a professional online presence
• Streamline membership management and billing operations
• Provide real-time booking capabilities for spaces and resources
• Support multi-location operations under a single platform
• Deliver comprehensive business analytics and reporting
• Foster community engagement through member directories and events

1.2 Target Market

Primary User (Theme Buyer): Coworking space owners and operators managing one or more locations

End Users (Website Visitors):

• Freelancers and remote workers seeking flexible workspace
• Small teams and startups needing dedicated desks or private offices
• Enterprise clients looking for satellite offices or meeting spaces

2. Business Context

2.1 Business Model

The coworking space operates on a membership-based model with flexible billing cycles (monthly, quarterly, annual). Revenue is generated through:

• Recurring membership subscriptions
• Additional hour purchases when quotas are exhausted
• Corporate accounts managing multiple employee memberships

2.2 Space Offerings

2.3 Multi-Location Operations

The business supports multiple physical locations, each operating in its own time zone. Memberships may be location-specific or provide access across locations depending on the plan.

3. User Personas

3.1 Coworking Space Owner (Admin)

Goals:

• Manage all aspects of the coworking business from a single dashboard
• Track business performance through analytics and reporting
• Customize the website to match brand identity
• Oversee memberships, bookings, and staff operations

Permissions: Full system access including financial data, member management, settings, and reporting

3.2 Front Desk Staff

Goals:

• Assist members with day-to-day inquiries
• Manage bookings and check-ins
• Handle basic member account updates
• Process tour requests and follow-ups

Permissions: Limited access—cannot access financial reports, billing settings, or system configuration

3.3 Prospective Member (Lead)

Goals:

• Explore available spaces and amenities
• Understand pricing and membership options
• Schedule a tour of the facility
• Compare plans to find the right fit

Journey: Website visitor → Tour booking → Lead nurturing → Member conversion

3.4 Individual Member

Goals:

• Book meeting rooms and resources within quota
• View upcoming bookings and membership status
• Access invoices and billing history
• Connect with other members through directory
• Attend community events

Permissions: Access to member portal, personal bookings, own profile, community features

3.5 Corporate Account Manager

Goals:

• Manage employee memberships under company account
• View consolidated billing for all employees
• Add or remove team members from the plan
• Track company-wide space usage

Permissions: Access to company dashboard, employee management, corporate billing

4. Functional Requirements

4.1 Public Website

4.1.1 Homepage

User Stories:

• As a visitor, I want to immediately understand what the coworking space offers so I can decide if it meets my needs
• As a visitor, I want to see the different locations available so I can find one near me
• As a visitor, I want clear calls-to-action so I know how to take the next step

Acceptance Criteria:

• [ ] Hero section communicates value proposition clearly
• [ ] Location selector/showcase displays all available spaces
• [ ] Membership tiers are summarized with pricing
• [ ] Prominent CTAs for tour booking and sign-up
• [ ] Testimonials or social proof elements are visible
• [ ] Mobile-responsive layout

4.1.2 Pricing Page

User Stories:

• As a visitor, I want to compare membership plans side-by-side so I can choose the right one
• As a visitor, I want to understand what's included in each tier so there are no surprises
• As a corporate buyer, I want to see corporate account options so I can evaluate for my team

Acceptance Criteria:

• [ ] All membership tiers displayed with clear pricing
• [ ] Monthly, quarterly, and annual pricing shown with any discounts
• [ ] Amenities included in each tier clearly listed
• [ ] Meeting room hour quotas displayed per plan
• [ ] Corporate account option highlighted
• [ ] CTA to sign up or contact sales for each tier

4.1.3 Locations Page

User Stories:

• As a visitor, I want to see all locations so I can find the most convenient one
• As a visitor, I want to view details about each location so I can assess the facilities

Acceptance Criteria:

• [ ] All locations listed with address and contact information
• [ ] Each location shows available space types
• [ ] Operating hours displayed per location
• [ ] Photo gallery or visual representation of each space
• [ ] Link to book a tour at specific location

4.1.4 Virtual Tour Page

User Stories:

• As a remote visitor, I want to experience the space virtually so I can evaluate without visiting in person
• As a decision-maker, I want to share a virtual tour with my team so we can discuss together

Acceptance Criteria:

• [ ] 360-degree tour or video walkthrough available
• [ ] Key amenities and features highlighted
• [ ] Easy to navigate between different areas
• [ ] Works on mobile devices
• [ ] Option to schedule in-person tour after viewing

4.1.5 About Page

User Stories:

• As a visitor, I want to learn about the company and team so I can trust the brand
• As a visitor, I want to understand the coworking philosophy so I know if it aligns with my values

Acceptance Criteria:

• [ ] Company story and mission clearly presented
• [ ] Team members or leadership showcased (optional)
• [ ] Community values or culture highlighted
• [ ] Contact information accessible

4.1.6 Contact Page

User Stories:

• As a visitor, I want to easily reach the team with questions so I can get answers before committing
• As a visitor, I want location-specific contact options so I reach the right team

Acceptance Criteria:

• [ ] Contact form with required fields (name, email, message)
• [ ] Phone number and email displayed
• [ ] Location selector if multiple locations exist
• [ ] Map integration showing physical location(s)
• [ ] Expected response time communicated

4.2 Tour Booking & Lead Management

4.2.1 Tour Scheduling

User Stories:

• As a prospective member, I want to book a tour online so I can visit at a convenient time
• As a staff member, I want to see scheduled tours so I can prepare for visitors
• As an admin, I want tour data captured so I can follow up with leads

Acceptance Criteria:

• [ ] Calendar interface showing available tour slots
• [ ] Location selection for multi-location operations
• [ ] Lead information captured (name, email, phone, company, needs)
• [ ] Confirmation email sent to prospect after booking
• [ ] Tour appears in staff/admin dashboard
• [ ] Reminder sent 24 hours before scheduled tour

4.2.2 Lead Nurturing

User Stories:

• As a staff member, I want to track lead status so I know who to follow up with
• As an admin, I want to see conversion metrics so I can improve sales process

Acceptance Criteria:

• [ ] Lead status tracking (new, toured, follow-up, converted, lost)
• [ ] Notes field for staff to record interactions
• [ ] Follow-up reminders for staff
• [ ] Lead source tracking (how they found us)
• [ ] Basic lead-to-member conversion reporting

4.3 Membership Management

4.3.1 Membership Plans

User Stories:

• As an admin, I want to create and manage membership plans so I can offer different options
• As a member, I want to clearly understand my plan benefits so I know what I'm paying for

Business Rules:

• Each plan has a name, description, price, and billing cycle options
• Plans include specific amenities (bundled, not à la carte)
• Plans define meeting room hour quotas per billing period
• Plans may be location-specific or cross-location
• Pricing supports monthly, quarterly, and annual cycles

Acceptance Criteria:

• [ ] Admin can create, edit, and deactivate plans
• [ ] Each plan specifies included amenities
• [ ] Meeting room quotas defined per plan
• [ ] Billing cycles with pricing for each cycle length
• [ ] Plans can be restricted to specific locations or allow all

4.3.2 Member Sign-up

User Stories:

• As a prospective member, I want to sign up for a membership online so I can start using the space
• As an admin, I want to manually add members so I can onboard people who signed up offline

Acceptance Criteria:

• [ ] Online sign-up form with plan selection
• [ ] Required information: name, email, phone, billing address
• [ ] Payment information collected securely
• [ ] Welcome email sent upon successful sign-up
• [ ] Account created and accessible immediately
• [ ] Admin can manually create member accounts

4.3.3 Free Trial

User Stories:

• As a prospective member, I want to try the space before committing so I can make an informed decision
• As an admin, I want to offer trials to increase conversions without revenue loss

Business Rules:

• Trial duration is configurable by admin
• Trial may be limited to certain plans
• Automatic conversion to paid if not cancelled
• Only one trial per person (prevent abuse)

Acceptance Criteria:

• [ ] Admin can enable/disable trial period per plan
• [ ] Trial duration configurable (e.g., 7 days, 14 days)
• [ ] Member notified before trial ends
• [ ] Automatic conversion to paid plan after trial
• [ ] Trial status clearly shown in member portal
• [ ] System prevents multiple trials per email/person

4.3.4 Plan Changes

User Stories:

• As a member, I want to upgrade my plan so I can get more benefits
• As a member, I want to downgrade my plan so I can reduce costs
• As a member, I want to pause my membership temporarily so I don't lose my spot

Business Rules:

• Upgrades take effect immediately, prorated billing applied
• Downgrades take effect at next billing cycle
• Pause duration has minimum and maximum limits
• Paused memberships don't accrue quota or incur charges

Acceptance Criteria:

• [ ] Member can request upgrade through portal
• [ ] Upgrade applied immediately with prorated charge
• [ ] Member can request downgrade through portal
• [ ] Downgrade scheduled for next billing cycle
• [ ] Member can request pause with date range
• [ ] Pause limits enforced (min/max duration)
• [ ] All changes logged for audit trail

4.3.5 Cancellation

User Stories:

• As a member, I want to cancel my membership so I can stop payments
• As an admin, I want a cancellation policy enforced so I can manage churn

Business Rules:

• 30-day notice period required
• Membership remains active until end of current billing cycle
• Member retains access until membership end date
• Cancellation reason captured for business insights

Acceptance Criteria:

• [ ] Member can initiate cancellation through portal
• [ ] 30-day notice clearly communicated
• [ ] Cancellation date calculated (end of billing cycle after notice)
• [ ] Confirmation email sent with end date
• [ ] Cancellation reason collected (optional)
• [ ] Admin can override cancellation policy if needed

4.4 Corporate Accounts

4.4.1 Company Account Setup

User Stories:

• As a corporate buyer, I want a company account so I can manage all employees under one umbrella
• As an admin, I want to offer corporate accounts so I can attract larger clients

Acceptance Criteria:

• [ ] Company account with organization name and billing contact
• [ ] Single invoice for all employee memberships
• [ ] Primary contact designated as account manager
• [ ] Company-wide membership plan selection

4.4.2 Employee Management

User Stories:

• As a corporate account manager, I want to add employees so they can access the space
• As a corporate account manager, I want to remove employees so we don't pay for people who left
• As an employee, I want to use my company membership so I can work from the coworking space

Acceptance Criteria:

• [ ] Account manager can add employees by email
• [ ] Employee receives invitation to create profile
• [ ] Account manager can deactivate employee access
• [ ] Employee count limited by corporate plan
• [ ] Each employee has their own profile but company billing
• [ ] Account manager can view all employee bookings

4.5 Booking System

4.5.1 Resource Types

Business Rules:

• Bookable resources: Meeting rooms, event spaces
• Non-bookable resources: Hot desks (first-come), dedicated desks (assigned), private offices (leased)
• Each bookable resource has capacity, amenities, and hourly rate

4.5.2 Real-time Booking

User Stories:

• As a member, I want to see available time slots so I can book when I need
• As a member, I want to book a room instantly so I don't have to wait for confirmation
• As a member, I want to book at any of my accessible locations so I can work where convenient

Acceptance Criteria:

• [ ] Calendar view shows real-time availability
• [ ] Booking completes immediately upon submission
• [ ] Location filter for multi-location members
• [ ] Resource filter (room type, capacity, amenities)
• [ ] Time slot selection with duration options
• [ ] Booking confirmation displayed immediately
• [ ] Confirmation email sent to member

4.5.3 Quota Management

User Stories:

• As a member, I want to see my remaining hours so I can plan my bookings
• As a member, I want to purchase extra hours when my quota runs out so I can continue booking

Business Rules:

• Quotas reset at the start of each billing cycle
• Unused quota does not roll over
• Additional hours can be purchased at a fixed rate
• Quota is deducted upon booking confirmation

Acceptance Criteria:

• [ ] Member dashboard shows remaining quota
• [ ] Warning displayed when quota is low
• [ ] Booking prevented when quota exhausted (unless purchasing extra)
• [ ] Option to purchase additional hours during booking
• [ ] Additional hours charged immediately
• [ ] Quota usage history visible to member

4.5.4 Booking Modifications

User Stories:

• As a member, I want to cancel a booking so I can get my hours back
• As a member, I want to reschedule a booking so I can change my plans

Business Rules:

• Cancellations allowed up to X hours before start time (configurable)
• Late cancellations do not refund quota
• Rescheduling treated as cancel + new booking

Acceptance Criteria:

• [ ] Member can cancel upcoming bookings
• [ ] Quota refunded if cancelled within allowed window
• [ ] No refund for late cancellations
• [ ] Member can reschedule (if new slot available)
• [ ] Cancellation policy clearly displayed
• [ ] Cancelled bookings logged for reporting

4.6 Member Portal

4.6.1 Dashboard

User Stories:

• As a member, I want a personalized dashboard so I can see everything relevant to me
• As a member, I want quick access to common actions so I can be efficient

Acceptance Criteria:

• [ ] Welcome message with member name
• [ ] Upcoming bookings summary
• [ ] Quota remaining display
• [ ] Membership status and renewal date
• [ ] Quick action buttons (book room, view invoices, etc.)
• [ ] Recent activity feed

4.6.2 Profile Management

User Stories:

• As a member, I want to update my profile so my information stays current
• As a member, I want to control my directory visibility so I maintain privacy

Acceptance Criteria:

• [ ] Edit personal information (name, phone, bio)
• [ ] Upload profile photo
• [ ] Add business/company information
• [ ] Add skills/expertise for directory
• [ ] Toggle directory visibility (opt-in/opt-out)
• [ ] Change password

4.6.3 Booking Management

User Stories:

• As a member, I want to see all my bookings so I can manage my schedule
• As a member, I want to filter bookings so I can find specific ones

Acceptance Criteria:

• [ ] List of upcoming bookings with details
• [ ] Past bookings history
• [ ] Filter by location, date range, resource type
• [ ] Cancel or reschedule actions available
• [ ] Calendar view option

4.6.4 Billing & Invoices

User Stories:

• As a member, I want to view my invoices so I can track expenses
• As a member, I want to download invoices so I can submit for reimbursement
• As a member, I want to update payment method so I don't have service interruption

Acceptance Criteria:

• [ ] List of all invoices with status (paid, pending, overdue)
• [ ] Invoice details (line items, dates, amounts)
• [ ] Download invoice as PDF
• [ ] View/update payment method
• [ ] Billing history summary

4.6.5 Membership Management

User Stories:

• As a member, I want to see my membership details so I know my benefits
• As a member, I want to manage my membership so I can make changes

Acceptance Criteria:

• [ ] Current plan name and price displayed
• [ ] List of included amenities
• [ ] Quota allocation and usage
• [ ] Renewal/next billing date
• [ ] Options to upgrade, downgrade, pause, or cancel

4.7 Community Features

4.7.1 Member Directory

User Stories:

• As a member, I want to discover other members so I can network
• As a member, I want to find members with specific skills so I can collaborate
• As a member, I want to control my listing so I maintain privacy

Business Rules:

• Directory is opt-in (members choose to be listed)
• Only accessible to logged-in members
• Members control what information is visible

Acceptance Criteria:

• [ ] Searchable directory of opted-in members
• [ ] Filter by location, industry, skills
• [ ] Member profile cards with photo, name, company, bio
• [ ] Contact button (email or in-app message)
• [ ] Members can opt-in/out at any time
• [ ] Only visible to authenticated members

4.7.2 Events Calendar

User Stories:

• As a member, I want to see upcoming events so I can participate
• As a member, I want to RSVP to events so organizers know I'm coming
• As an admin, I want to create events so I can build community

Acceptance Criteria:

• [ ] Calendar view of upcoming events
• [ ] Event details (title, description, date, time, location, capacity)
• [ ] RSVP functionality with attendee limit
• [ ] Filter events by location and type
• [ ] Admin can create, edit, and cancel events
• [ ] Event reminder notifications

4.8 Admin Dashboard & Reporting

4.8.1 Admin Dashboard

User Stories:

• As an admin, I want an overview of business health so I can make informed decisions
• As an admin, I want quick access to key metrics so I don't have to dig through reports

Acceptance Criteria:

• [ ] Total active members count
• [ ] New members this month
• [ ] Revenue this month (and comparison to last month)
• [ ] Occupancy rate across locations
• [ ] Upcoming tours and recent leads
• [ ] Quick action buttons for common tasks

4.8.2 Membership Reports

User Stories:

• As an admin, I want to track member growth so I can measure marketing effectiveness
• As an admin, I want to understand churn so I can improve retention

Acceptance Criteria:

• [ ] Member count over time (graph)
• [ ] New members by period
• [ ] Cancellations by period
• [ ] Churn rate calculation
• [ ] Member breakdown by plan type
• [ ] Export data for external analysis

4.8.3 Revenue Reports

User Stories:

• As an admin, I want to track revenue so I can monitor financial health
• As an admin, I want to understand revenue sources so I can optimize pricing

Acceptance Criteria:

• [ ] Total revenue by period
• [ ] Revenue breakdown by plan type
• [ ] Additional hours revenue
• [ ] Revenue by location
• [ ] Month-over-month comparison
• [ ] Export for accounting

4.8.4 Booking & Utilization Reports

User Stories:

• As an admin, I want to see space utilization so I can optimize resources
• As an admin, I want to identify peak times so I can plan staffing

Acceptance Criteria:

• [ ] Bookings by resource and time period
• [ ] Utilization rate per room/space
• [ ] Peak hours/days analysis
• [ ] No-show tracking
• [ ] Revenue from bookings
• [ ] Location comparison

4.8.5 Lead & Conversion Reports

User Stories:

• As an admin, I want to track lead sources so I can invest in effective channels
• As an admin, I want to measure conversion rates so I can improve sales process

Acceptance Criteria:

• [ ] Leads by source
• [ ] Tour completion rate
• [ ] Lead-to-member conversion rate
• [ ] Average time to conversion
• [ ] Lost lead reasons

4.9 Notifications

4.9.1 Email Notifications

User Stories:

• As a member, I want booking confirmations so I have a record
• As a member, I want payment receipts so I can track expenses

Required Notifications:

Acceptance Criteria:

• [ ] All required notifications sent automatically
• [ ] Emails branded with coworking space identity
• [ ] Unsubscribe option for non-critical notifications
• [ ] Admin can customize email templates

4.10 Theme Customization

4.10.1 Visual Customization

User Stories:

• As a space owner, I want to match my website to my brand so visitors have a consistent experience
• As a space owner, I want to customize without coding so I can make changes myself

Acceptance Criteria:

• [ ] Brand colors configurable (primary, secondary, accent)
• [ ] Logo upload for header and footer
• [ ] Favicon upload
• [ ] Font selection from curated options
• [ ] Homepage layout options
• [ ] Footer content customizable
• [ ] All changes preview before publishing

5. Business Rules Summary

5.1 Membership Rules

5.2 Booking Rules

5.3 Corporate Account Rules

5.4 Billing Rules

6. Non-Functional Requirements

6.1 Usability

• Website must be mobile-responsive
• Member portal accessible on mobile devices
• Booking process completable in under 2 minutes
• Admin interface intuitive without extensive training

6.2 Accessibility

• Theme should follow WCAG 2.1 AA guidelines
• All interactive elements keyboard accessible
• Proper color contrast for readability
• Alt text for images

6.3 Performance

• Public pages load within 3 seconds
• Booking availability updates in real-time
• Dashboard loads within 5 seconds

6.4 Security

• Member data protected with secure authentication
• Payment information handled by PCI-compliant processor
• Admin actions logged for audit trail
• Personal data export capability (GDPR compliance)

6.5 Scalability

• Support for multiple locations
• Handle hundreds of concurrent members
• Booking system supports high-demand periods

7. Out of Scope

The following are explicitly NOT included in this theme:

• Digital access control integration (key cards, QR codes, mobile app)
• Guest pass management
• À la carte amenity purchases
• Franchise/white-label multi-tenant operations
• Native mobile applications
• Third-party calendar sync (Google, Outlook)
• Chat/messaging between members
• Automated marketing campaigns
• Inventory management for physical supplies

8. Glossary